Sales Tax: Sales tax is included in the displayed price.

Import Duties & Taxes: Most import duties and taxes for international shipments are prepaid, with no additional fees upon arrival. In case you are ask to paid import duties and taxes before receiving the package, kindly paid in advanced and ask our team for a refund.

Delivery address changes can be made any time before dispatch. Orders can be canceled within 60 minutes for reordering with correct details. Cancellations after 1 hour may incur return shipping fees. Incorrect addresses leading to lost packages are the customer's responsibility.

Kindly send us your new address and our team will contact you if the order is available for adjustment.

After order confirmation, estimated delivery time and shipping costs are shown on the order confirmation page and sent in a message.

Order Processing: Orders are processed within 1-2 business days, and a shipment notification with tracking information will be sent to your order email. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Times: Delivery times are typically met, but factors like flight arrangements and weather can affect the actual delivery date. Refer to tracking information for updates.

• Domestic Transit Time: Orders shipped by oversea warehouse typically take 2-7 business days. Check this link for all oversea warehouse.
• International Transit Time: Orders take 7-15 business days ship from central warehouse, varying by destination.

Delivery Method: We use UPS / DHL / Fedex or other major carrier depends on the shipping warehouse. Check this link for details.

Please refer below Shipping Countries & Regions:

• Australia
• Austria
• Belgium
• Brazil
• Bulgaria
• Canada
• Croatia
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hong Kong, China
• Hungary
• Indonesia
• Ireland
• Italy
• Japan
• Lithuania
• Malaysia
• Mexico
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Romania
• Russia
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Thailand
• United Arab Emirates
• United Kingdom
• United States

Free Standard Shipping

We offer free shipping on all orders.

Shipping Countries & Regions

• Australia
• Austria
• Belgium
• Brazil
• Bulgaria
• Canada
• Croatia
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hong Kong, China
• Hungary
• Indonesia
• Ireland
• Italy
• Japan
• Lithuania
• Malaysia
• Mexico
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Romania
• Russia
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Thailand
• United Arab Emirates
• United Kingdom
• United States

Shipping Time and Method

After order confirmation, estimated delivery time and shipping costs are shown on the order confirmation page and sent in a message.

Order Processing: Orders are processed within 1-2 business days, and a shipment notification with tracking information will be sent to your order email. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Times: Delivery times are typically met, but factors like flight arrangements and weather can affect the actual delivery date. Refer to tracking information for updates.

• Domestic Transit Time: Orders shipped by oversea warehouse typically take 2-7 business days. Check this link for all oversea warehouse.
• International Transit Time: Orders take 7-15 business days ship from central warehouse, varying by destination.

Delivery Method: We use UPS / DHL / Fedex or other major carrier depends on the shipping warehouse. Check this link for details.

Shipping Adjustments

• Changing Delivery Address: Delivery address changes can be made any time before dispatch. Orders can be canceled within 60 minutes for reordering with correct details. Cancellations after 1 hour may incur return shipping fees. Incorrect addresses leading to lost packages are the customer's responsibility.
• Cancellations: Cancellations are accepted before order dispatch. If dispatched, refer to our refund policy.

Multiple Items

We aim to deliver all items together, but different shipping options may result in separate deliveries. You will receive a shipment notification for each item.

Items Out of Stock

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund. 

Delivery Issues

If your package is not delivered or the tracking information shows it as delivered but you haven't received it, contact customer service immediately and within 90 days of the order date.

• Delivery Time Exceeded: If delivery exceeds the forecasted time, contact us for an investigation.
• Parcels Damaged in Transit: If a parcel is damaged in transit, reject it if possible and contact customer service. If delivered without your presence, contact customer service for next steps.

Insurance

Parcels are insured for loss and damage up to the courier's stated value.

• Damaged Parcels: Refunds or replacements are processed once the courier completes their investigation.
• Lost Parcels: Refunds or replacements are processed once the courier deems the parcel lost.

Duties & Taxes

• Sales Tax: Sales tax is included in the displayed price.
• Import Duties & Taxes: Most import duties and taxes for international shipments are prepaid, with no additional fees upon arrival. In case you are ask to paid import duties and taxes before receiving the package, kindly paid in advanced and ask our team for a refund.

• 30-day no-questions-asked returns (original packaging required)
• Process: Online RMA generation→prepaid label→3-5 business day refund

• 24-month limited warranty (display/mainboard)
• Exclusions: Liquid damage/unauthorized modifications
• Free two-way shipping during warranty period

Please note all GEEKPORTER monitor warranties are automatically documented in our system, so there is no need to register your monitor to file a warranty claim. If your GEEKPORTER monitor has any quality-related issues, simply contact our customer support team for assistance.

When filing a warranty claim, please describe the issue in detail (e.g., the monitor does not power on, the screen has dead pixels).

If troubleshooting does not resolve the issue, please provide the following information:

Proof of Purchase:

· A screenshot or PDF of the invoice confirming your order number.

· For online orders: Locate the order number in your order history.

· For offline orders: Take a photo of the receipt or contact the store for a copy.

· For gifts: Ask the gift giver for a copy of the receipt.

Current Shipping Address:

· Your current valid shipping address.

After gathering the necessary information, please contact GEEKPORTER Customer Support to file your warranty claim.

Situations Not Covered by Warranty:

· Products without proof of purchase.

· Lost or stolen products.

· Items with expired warranty periods.

· Non-quality-related issues (after 30 days of purchase).

· Free products and repairs through third parties.

· Damage from misuse, falls, extreme conditions, or unauthorized repairs.

All quality-related defects on items sold directly by GEEKPORTER or authorized resellers are covered by our 2-year worldwide warranty, starting from the date of purchase. This warranty is valid only in the country of purchase and void if the item is taken outside the country or shipped directly from an unauthorized seller.

Quality-related claims on purchases made through authorized distributors (e.g., Walmart, BestBuy) are initially handled by the distributors themselves. GEEKPORTER will take over the claims only if the distributors are unable or unwilling to process them. In such cases, items will be replaced with a new item. If a replacement is not available, a partial refund will be offered based on the usage time of the device. 

Warranties on replacements follow the same timeframe as the original item or 3 months after replacement, whichever is longer. Warranties are void after a full refund.

Warranty Claim Process

1. Provide Proof of Purchase: Valid proof includes order number, sales invoice, or dated receipt from an authorized reseller.

2. Document the Issue: Provide the defective item’s serial number and/or visible proof of the defect. 

3. Return Item for Inspection: Return the defective item if required for quality inspection.

Situations Not Covered by Warranty

· Products without proof of purchase.

· Lost or stolen products.

· Items with expired warranty periods.

· Non-quality-related issues (after 30 days of purchase).

· Free products and repairs through third parties.

· Damage from misuse, falls, extreme conditions, or unauthorized repairs.

Shipping Costs

Buyer covers shipping costs in the following situations:

· Returning products for non-quality-related reasons.

· Warranty claims outside the country of purchase.

· Accidental returns.

· Items found to be in working condition after inspection.

When using a prepaid shipping label provided by GEEKPORTER, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.

How to Return an Item

1. Contact Customer Support: Reach out to GEEKPORTER support to initiate a return. Provide the order number and reason for return. You can also enter our Return Portal here.

2. Receive Return Instructions: GEEKPORTER support will provide the return address within 24 working hours.

3. Return Notification: Send a return notification to GEEKPORTER with the courier name and tracking number for timely processing.

Refund Process

Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days.

Shipping Costs

Buyer covers shipping costs in the following situations:

· Returning products for non-quality-related reasons.

· Warranty claims outside the country of purchase.

· Accidental returns.

· Items found to be in working condition after inspection.

When using a prepaid shipping label provided by GEEKPORTER, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.

GEEKPORTER offers a straightforward 2-year worldwide warranty to ensure a hassle-free experience for our customers. Please refer to the details below for our warranty policy.

30-Day Risk and Cost Free Trial for Any Reason

Undamaged products can be returned within 30 days of purchase for a full refund. This excludes corporate and bulk purchases (more than 10 units). Upon arrival at our warehouse, the refund process will begin. Returns must include all accessories and original packaging. For non-quality-related warranty claims, the buyer is responsible for shipping costs, and refunds cover the cost of the product itself.

Returns without the original packaging may be rejected or could result in reduced refunds due to potential damage during shipping. Using the original packaging helps prevent damage and ensures that your return will be accepted. The original packaging is designed to protect the product during transit, especially our monitors, which have fragile screens. Please keep the original packaging of your GEEKPORTER product. Returns may be rejected if these conditions are not met.

Refund requests expire 30 days after opening a claim. For purchases not made directly through GEEKPORTER’s online store, please contact the retailer for refunds. For quality-related issues, see below.

How to Return an Item

1. Contact Customer Support: Reach out to GEEKPORTER support to initiate a return. Provide the order number and reason for return. You can also enter our Return Portal here.

2. Receive Return Instructions: GEEKPORTER support will provide the return address within 3 business days.

3. Return Notification: Send a return notification to GEEKPORTER with the courier name and tracking number for timely processing.

Refund Process

Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days.

Late or missing refunds (if applicable)

· If you haven’t received a refund after seven (7) days, kindly check your bank account first to see if any notification for failed refund.

· If you pay by credit card, kindly contact your credit card company. Sometimes it will be delayed due to unknown reasons and take more time before your refund is officially posted.

· If you pay by bank account, kindly contact your bank first. Normally, there is a processing time before a refund is posted.

· If you’ve done all of this and you still have not received your refund yet, please contact us at help@GEEKPORTER.com.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by GEEKPORTER or authorized resellers are covered by our 2-year worldwide warranty, starting from the date of purchase. This warranty is valid only in the country of purchase and void if the item is taken outside the country or shipped directly from an unauthorized seller.

Quality-related claims on purchases made through authorized distributors (e.g., Walmart, BestBuy) are initially handled by the distributors themselves. GEEKPORTER will take over the claims only if the distributors are unable or unwilling to process them. In such cases, items will be replaced with a new item. If a replacement is not available, a partial refund will be offered based on the usage time of the device. 

Warranties on replacements follow the same timeframe as the original item or 3 months after replacement, whichever is longer. Warranties are void after a full refund.

Warranty Claim Process

1. Provide Proof of Purchase: Valid proof includes order number, sales invoice, or dated receipt from an authorized reseller.

2. Document the Issue: Provide the defective item’s serial number and/or visible proof of the defect. 

3. Return Item for Inspection: Return the defective item if required for quality inspection.

Situations Not Covered by Warranty

· Products without proof of purchase.

· Lost or stolen products.

· Items with expired warranty periods.

· Non-quality-related issues (after 30 days of purchase).

· Free products and repairs through third parties.

· Damage from misuse, falls, extreme conditions, or unauthorized repairs.

Shipping Costs

Buyer covers shipping costs in the following situations:

· Returning products for non-quality-related reasons.

· Warranty claims outside the country of purchase.

· Accidental returns.

· Items found to be in working condition after inspection.

When using a prepaid shipping label provided by GEEKPORTER, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.

GEEKPORTER monitors can be purchased using various payment options, please review the accepted payment methods and their terms:

PayPal

Securely complete your transactions using PayPal. Please ensure your PayPal account is verified.

Credit Cards

We accept major credit cards, including VISA, Mastercard, American Express, Discover, JCB, and Diners Club. Your credit card information is encrypted and securely processed for your protection.

Digital Wallets

Experience quick and secure checkouts with Apple Pay, Google Pay, Meta Pay, and Shop Pay.

· Apple Pay: Use Apple Pay for seamless checkouts on compatible devices. Ensure your Apple Pay information is up-to-date for swift and secure transactions.

· Google Pay: Experience the convenience of Google Pay for fast and secure payments. Make sure your Google Pay account is set up and ready for use.

· Meta Pay: Enjoy the benefits of Meta Pay for hassle-free transactions. Keep your Meta Pay details current for smooth payments.

· Shop Pay: Simplify your shopping experience with Shop Pay. Explore the convenience of secure and speedy transactions.

Klarna

Enjoy flexibility with Klarna, offering convenient installment payments and financing options.

· Installment Payments: With Klarna, you can choose to split your purchase into manageable installment payments. This flexibility is designed to make high-quality GEEKPORTER products more accessible to you. Select Klarna at checkout and follow the prompts to set up your preferred installment plan.

· Interest-Free Financing: Klarna offers interest-free financing options, allowing you to spread the cost of your purchase without incurring additional charges. Review Klarna's terms and conditions for detailed information on payment schedules and financing terms.

· Seamless Checkout Experience: Klarna provides a seamless and secure checkout experience. Your personal and payment information is encrypted to ensure the highest level of security.

· User-Friendly App: Klarna's user-friendly app allows you to manage your payments, track your orders, and stay updated on your account effortlessly.

Please Note: Klarna availability may be subject to change and may vary based on your location. By selecting Klarna as your payment method, you agree to Klarna's terms and conditions. Please review these terms on the Klarna website for comprehensive details.If you have any questions or concerns regarding Klarna payments, please reach out to Klarna's customer support directly for prompt assistance. 

Shop Pay Installments

Utilize Shop Pay Installments for a convenient way to split your purchase into four equal, interest-free payments.

· Split Your Payments: Shop Pay Installments allows you to split the total cost of your purchase into four equal, interest-free payments. This makes it easier to manage your budget without compromising on the products you love.

· Easy Setup: Setting up Shop Pay Installments is a breeze. Simply select Shop Pay as your payment method during checkout and choose the 'Installments' option. Follow the prompts to complete the process.

· No Hidden Fees: Enjoy the convenience of spreading your payments without worrying about hidden fees or interest charges. The four payments are equal, providing transparency and predictability in your spending.

· Automatic Payments: Once you've set up Shop Pay Installments, payments will be automatically deducted from your chosen payment method at two-week intervals. No need to manually track due dates.

· Secure Transactions: Shop Pay prioritizes the security of your transactions. Your payment information is encrypted, providing a secure and trustworthy payment experience.

Please Note: Shop Pay Installments may not be available in all regions and is subject to change. By selecting Shop Pay Installments as your payment method, you agree to the terms and conditions associated with Shop Pay. If you have any questions or concerns specific to Shop Pay Installments, please reach out to Shop Pay's customer support for assistance.

Brazil Payment Methods

· Boleto: Choose Boleto for a popular payment method in Brazil, allowing payment via bank transfer or at authorized locations.

· dLocal: Securely pay using dLocal, a payment platform that supports various local payment methods in Brazil.

· PIX: Make instant payments using PIX, a fast and widely used payment method in Brazil.

· Payssion: Explore Payssion for a wide range of payment options catering to the Brazilian market.

Important Notes

· For credit card payments, please ensure that your billing information matches the details associated with your credit card.

· GEEKPORTER reserves the right to decline or cancel orders in the event of payment authorization issues.

· Payment method availability may vary by region and is subject to change.

If you purchased our Worry-Free Purchase shipping insurance, you can file a claim for package damage, shipment delays, or parcel loss during the shipping process by following the steps below. If you did not select Worry-Free Purchase, please contact customer service for assistance with any issues.

Where to Submit a Claim Request with Worry-Free Purchase

You can access Seel Resolution Center to submit a claim request from either the tracking page in store, or the policy confirmation email:

GEEKPORTER Tracking Page: https://GEEKPORTER.com/apps/track-my-order

1. Find the protected order

2. Click on the section

3. Click "Report an issue", and you will be redirected to Seel Resolution Center.

Policy confirmation email sent by Seel:

The link toward Seel Resolution Center is embedded in the confirmation email. 

You can also directly visit https://resolve.seel.com/17track to access the Resolution Center. In that case, you'll need to manually fill in your email address and Worry-Free Purchase policy ID (or order ID) to log in to the  Resolution Center before you can file a claim.

How to Submit a Claim Request with Worry-Free Purchase

Log in Seel Resolution Center 

If you access Seel Resolution Center from the tracking page in-store, or the confirmation email, the log in info will be automatically populated.

If you visit https://resolve.seel.com/17track directly , you'll need to manually fill in the info.

After logging in, choose the issue type

Flow of submitting a claim for delay

Flow of submitting a claim for damage 

To file a claim for damage, you need to upload photos as proof of damage. You can read the help article via the link if you have questions about what to upload. You can also leave comments or notes if necessary.

Flow of submitting a claim for loss

You may upload the supporting docs based on what they have, and leave notes or comments if necessary.

Supporting Docs Required to Qualify for a Claim 

Supporting Docs Required for a Claim of Damage:

When the item(s)  are damaged during transit,  we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required :

· Clear photo(s) of the carrier packaging and product package (if applicable)

· Clear photo(s ) of how the item(s ) are damaged.

Here are some examples:

(carrier package damaged)

(product package damaged, liquid leaked)

The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value,  depending on how the damage affects the usability of the item(s).

Note that damage in packaging without affecting the item(s) inside,  and clear pre-shipment item defects (eg,  loose threads) are not covered.

The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.

Supporting Docs Required for a Claim of Loss:

· A. If the shipment is marked by the carrier as "lost", or domestic shipments that haven't shown a "delivery" scan 30 days after shipment (or international shipment that hasn't shown a "delivery" scan 60 days after shipment), you don’t need to provide any additional proof.

· B. If the shipment has shown a "delivery" scan but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:

· Police report

· Security footage

· Carrier letter

· Written documentation from an authority/leasing office detailing the incident 

**  For scenario B, if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents.  However,  if the same situation occurs again, supporting documents will be mandatory.

Supporting Docs Required for a Claim of Delay

No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.

Payout Option

Seel supports payout in one of the following four options.

1. PayPal: Supports multi-currency transfers.  Funds arrive instantly once the claim is approved.  

2. Venmo: Supports USD transfers, funds arrive instantly once the claim is approved.

3. Direct deposit: Supports USD transfers via US bank account ACH transfer, which takes 1-3 business days to arrive. This option is only available for transactions in USD.

4. Tremendous: you will receive their payout in the form of a virtual visa card.

You can choose how you like to receive your payout in the last step of claim submission.

February 2025 Update

We are pleased to announce that the following GGame series monitors are now in stock and available for immediate shipment:

· GPortable Touch

· GTouch G16

· GTouch E6

· GGame-21.5

· GDelta - Folding

We welcome both new and returning customers to place their orders.

August 2025 Update

We are excited to announce the official launch of GPortable Touch, our latest innovative product designed to elevate your experience.

Shipping Timeline: Starting from Late February 2025

Don't miss the chance to be among the first to experience the ultra-high-definition picture quality and seamless gaming performance of GGame 24. Place your orders now to secure your unit!

In addition, due to higher-than-expected demand, we regret to inform you that the shipping dates for some products have been delayed. Below are the updated shipping timelines:

· GTouch G16: Early February 2025

· GTouch E6: Early February 2025

· GGame-21.5: In stock

· GDelta - Folding: In stock

We are working to boost production capacity to meet demand. We apologize for the delay and thank you for your patience.

December 2024 Update

Thank you for your support of the GTouch G16! Due to higher-than-expected demand and ramping production capacity, the shipping schedule has been delayed. The new estimated shipping time is late January 2025.

We appreciate your patience and understanding. 

November 2024 Update

We are pleased to provide the latest updates regarding the availability of the GGame Series products:

· GTouch E6: Currently in stock

· GGame-21.5: Expected to arrive in late December

· GDelta - Folding: Currently in stock

We will initiate the shipping process promptly upon the product's arrival.

Thank you for your understanding and continued support.

September 2024 Update

GGame 22 stock sufficient, feel free to order.

June 2024 Update

We are pleased to inform you that a small batch of GGame 22 units is scheduled to arrive in our warehouse by July 10th. Once they arrive, we will proceed with normal shipping operations. Please note that quantities are limited due to production capacity ramping up

The next batch of GGame 22 units is expected to replenish our stock by the end of July, and we expect to ensure a stable supply after that.

Thank you for your patience and understanding.

If you are familiar with electronic devices, kindly jump to the bottom part for each connection methods. In case you are new to monitors setup, read through the definition part will help you better understand.

Interface, Port and Protocal

Before talking about connections, let's make it clear for definiton of interface, port, and protocal. Although they seems very similar, each one has it's own meaning. For example, when we say Thunderbolt 3, it refers to a Thunderbolt 3 interface with USB Type-C port and Thunderbolt 3 protocal. And when we say Thunderbolt 2, it refers to a Thunderbolt 2 interface with Mini Displayport (MDP or Mini DP) and Thunderbolt 2 protocal. 

Interface = Port + Protocal

· Port is the physical identical, the shape of the interface, like USB-C port, USB-A port.

· Protocal is the agreement of the interface, define the ways it transfer the data and what it can transfer, like Thunderbolt 2 or USB 3.0

Female Port and Male Port

Besides, when we say port, it also has two physical type, one is Female Port, another is Male Port. Female port is commonly find on devices, like HDMI port on your laptop or TV. While Male port is use for cables, like HDMI cable to connect your laptop to the TV. To make the guiding with less confusing, we use Port for Female Port and Connecter for Male Port.

· Port is a Female Port on devices like laptop, TV and portable monitor.

· Connector is a Male Port on cables, like USB-C cable and HDMI cable.

For a cable, there should be two or more connector on both ends, so the full name of a cable should including both of the connectors, like USB-C to USB-C cable, or shorten to C-C cable. In common sense, a Type-C cable will refer to a USB-A to USB-C cable, a USB cable will known as a USB-A to micro USB cable. In help center, will include the two connector to avoid any misunderstanding.

Connection and Signal

Therefore, connection is using a cable with two connector to connect two devices, each has a female port, and ensuring the data can go smoothly from device A to device B. As we are talking about monitor and screen display, the data tramsit is mainly refers to Video & Audio Signal. 

All consumer electroic can not leave without power or battery, so to ensure the data transmit, there should be power supply, whether from a charger socket, or from device A to device B, or B to A, we call it Power Signal.

Last, in case you need touch control, the cable should also be able to transfer Touch Signal. That means to make a portable monitor work, below signals are requested:

· Video & Audio Signal

· Power Signal

· Touch Signal (Optional)

Setup Methods

Now that we make all definitions clear, let's go ahead to guidance for each ways of setting up your uperfet monitor:

· Use One USB-C to USB-C Cable

· Use HDMI, mini DP, VGA or DVI cable

· Use Wireless Connection

· Use USB-A or 3 IN 1 lightning to HDMI adapter

• 24-month limited warranty (display/mainboard)
• Exclusions: Liquid damage/unauthorized modifications
• Free two-way shipping during warranty period

Please note all GEEKPORTER monitor warranties are automatically documented in our system, so there is no need to register your monitor to file a warranty claim. If your GEEKPORTER monitor has any quality-related issues, simply contact our customer support team for assistance.

When filing a warranty claim, please describe the issue in detail (e.g., the monitor does not power on, the screen has dead pixels).

If troubleshooting does not resolve the issue, please provide the following information:

Proof of Purchase:

· A screenshot or PDF of the invoice confirming your order number.

· For online orders: Locate the order number in your order history.

· For offline orders: Take a photo of the receipt or contact the store for a copy.

· For gifts: Ask the gift giver for a copy of the receipt.

Current Shipping Address:

· Your current valid shipping address.

After gathering the necessary information, please contact GEEKPORTER Customer Support to file your warranty claim.

Situations Not Covered by Warranty:

· Products without proof of purchase.

· Lost or stolen products.

· Items with expired warranty periods.

· Non-quality-related issues (after 30 days of purchase).

· Free products and repairs through third parties.

· Damage from misuse, falls, extreme conditions, or unauthorized repairs.

All quality-related defects on items sold directly by GEEKPORTER or authorized resellers are covered by our 2-year worldwide warranty, starting from the date of purchase. This warranty is valid only in the country of purchase and void if the item is taken outside the country or shipped directly from an unauthorized seller.

Quality-related claims on purchases made through authorized distributors (e.g., Walmart, BestBuy) are initially handled by the distributors themselves. GEEKPORTER will take over the claims only if the distributors are unable or unwilling to process them. In such cases, items will be replaced with a new item. If a replacement is not available, a partial refund will be offered based on the usage time of the device. 

Warranties on replacements follow the same timeframe as the original item or 3 months after replacement, whichever is longer. Warranties are void after a full refund.

Warranty Claim Process

1. Provide Proof of Purchase: Valid proof includes order number, sales invoice, or dated receipt from an authorized reseller.

2. Document the Issue: Provide the defective item’s serial number and/or visible proof of the defect. 

3. Return Item for Inspection: Return the defective item if required for quality inspection.

Situations Not Covered by Warranty

· Products without proof of purchase.

· Lost or stolen products.

· Items with expired warranty periods.

· Non-quality-related issues (after 30 days of purchase).

· Free products and repairs through third parties.

· Damage from misuse, falls, extreme conditions, or unauthorized repairs.

Shipping Costs

Buyer covers shipping costs in the following situations:

· Returning products for non-quality-related reasons.

· Warranty claims outside the country of purchase.

· Accidental returns.

· Items found to be in working condition after inspection.

When using a prepaid shipping label provided by GEEKPORTER, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.

How to Return an Item

1. Contact Customer Support: Reach out to GEEKPORTER support to initiate a return. Provide the order number and reason for return. You can also enter our Return Portal here.

2. Receive Return Instructions: GEEKPORTER support will provide the return address within 24 working hours.

3. Return Notification: Send a return notification to GEEKPORTER with the courier name and tracking number for timely processing.

Refund Process

Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days.

Shipping Costs

Buyer covers shipping costs in the following situations:

· Returning products for non-quality-related reasons.

· Warranty claims outside the country of purchase.

· Accidental returns.

· Items found to be in working condition after inspection.

When using a prepaid shipping label provided by GEEKPORTER, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.

GEEKPORTER offers a straightforward 2-year worldwide warranty to ensure a hassle-free experience for our customers. Please refer to the details below for our warranty policy.

30-Day Risk and Cost Free Trial for Any Reason

Undamaged products can be returned within 30 days of purchase for a full refund. This excludes corporate and bulk purchases (more than 10 units). Upon arrival at our warehouse, the refund process will begin. Returns must include all accessories and original packaging. For non-quality-related warranty claims, the buyer is responsible for shipping costs, and refunds cover the cost of the product itself.

Returns without the original packaging may be rejected or could result in reduced refunds due to potential damage during shipping. Using the original packaging helps prevent damage and ensures that your return will be accepted. The original packaging is designed to protect the product during transit, especially our monitors, which have fragile screens. Please keep the original packaging of your GEEKPORTER product. Returns may be rejected if these conditions are not met.

Refund requests expire 30 days after opening a claim. For purchases not made directly through GEEKPORTER’s online store, please contact the retailer for refunds. For quality-related issues, see below.

How to Return an Item

1. Contact Customer Support: Reach out to GEEKPORTER support to initiate a return. Provide the order number and reason for return. You can also enter our Return Portal here.

2. Receive Return Instructions: GEEKPORTER support will provide the return address within 3 business days.

3. Return Notification: Send a return notification to GEEKPORTER with the courier name and tracking number for timely processing.

Refund Process

Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days.

Late or missing refunds (if applicable)

· If you haven’t received a refund after seven (7) days, kindly check your bank account first to see if any notification for failed refund.

· If you pay by credit card, kindly contact your credit card company. Sometimes it will be delayed due to unknown reasons and take more time before your refund is officially posted.

· If you pay by bank account, kindly contact your bank first. Normally, there is a processing time before a refund is posted.

· If you’ve done all of this and you still have not received your refund yet, please contact us at help@GEEKPORTER.com.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by GEEKPORTER or authorized resellers are covered by our 2-year worldwide warranty, starting from the date of purchase. This warranty is valid only in the country of purchase and void if the item is taken outside the country or shipped directly from an unauthorized seller.

Quality-related claims on purchases made through authorized distributors (e.g., Walmart, BestBuy) are initially handled by the distributors themselves. GEEKPORTER will take over the claims only if the distributors are unable or unwilling to process them. In such cases, items will be replaced with a new item. If a replacement is not available, a partial refund will be offered based on the usage time of the device. 

Warranties on replacements follow the same timeframe as the original item or 3 months after replacement, whichever is longer. Warranties are void after a full refund.

Warranty Claim Process

1. Provide Proof of Purchase: Valid proof includes order number, sales invoice, or dated receipt from an authorized reseller.

2. Document the Issue: Provide the defective item’s serial number and/or visible proof of the defect. 

3. Return Item for Inspection: Return the defective item if required for quality inspection.

Situations Not Covered by Warranty

· Products without proof of purchase.

· Lost or stolen products.

· Items with expired warranty periods.

· Non-quality-related issues (after 30 days of purchase).

· Free products and repairs through third parties.

· Damage from misuse, falls, extreme conditions, or unauthorized repairs.

Shipping Costs

Buyer covers shipping costs in the following situations:

· Returning products for non-quality-related reasons.

· Warranty claims outside the country of purchase.

· Accidental returns.

· Items found to be in working condition after inspection.

When using a prepaid shipping label provided by GEEKPORTER, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.

GEEKPORTER monitors can be purchased using various payment options, please review the accepted payment methods and their terms:

PayPal

Securely complete your transactions using PayPal. Please ensure your PayPal account is verified.

Credit Cards

We accept major credit cards, including VISA, Mastercard, American Express, Discover, JCB, and Diners Club. Your credit card information is encrypted and securely processed for your protection.

Digital Wallets

Experience quick and secure checkouts with Apple Pay, Google Pay, Meta Pay, and Shop Pay.

· Apple Pay: Use Apple Pay for seamless checkouts on compatible devices. Ensure your Apple Pay information is up-to-date for swift and secure transactions.

· Google Pay: Experience the convenience of Google Pay for fast and secure payments. Make sure your Google Pay account is set up and ready for use.

· Meta Pay: Enjoy the benefits of Meta Pay for hassle-free transactions. Keep your Meta Pay details current for smooth payments.

· Shop Pay: Simplify your shopping experience with Shop Pay. Explore the convenience of secure and speedy transactions.

Klarna

Enjoy flexibility with Klarna, offering convenient installment payments and financing options.

· Installment Payments: With Klarna, you can choose to split your purchase into manageable installment payments. This flexibility is designed to make high-quality GEEKPORTER products more accessible to you. Select Klarna at checkout and follow the prompts to set up your preferred installment plan.

· Interest-Free Financing: Klarna offers interest-free financing options, allowing you to spread the cost of your purchase without incurring additional charges. Review Klarna's terms and conditions for detailed information on payment schedules and financing terms.

· Seamless Checkout Experience: Klarna provides a seamless and secure checkout experience. Your personal and payment information is encrypted to ensure the highest level of security.

· User-Friendly App: Klarna's user-friendly app allows you to manage your payments, track your orders, and stay updated on your account effortlessly.

Please Note: Klarna availability may be subject to change and may vary based on your location. By selecting Klarna as your payment method, you agree to Klarna's terms and conditions. Please review these terms on the Klarna website for comprehensive details.If you have any questions or concerns regarding Klarna payments, please reach out to Klarna's customer support directly for prompt assistance. 

Shop Pay Installments

Utilize Shop Pay Installments for a convenient way to split your purchase into four equal, interest-free payments.

· Split Your Payments: Shop Pay Installments allows you to split the total cost of your purchase into four equal, interest-free payments. This makes it easier to manage your budget without compromising on the products you love.

· Easy Setup: Setting up Shop Pay Installments is a breeze. Simply select Shop Pay as your payment method during checkout and choose the 'Installments' option. Follow the prompts to complete the process.

· No Hidden Fees: Enjoy the convenience of spreading your payments without worrying about hidden fees or interest charges. The four payments are equal, providing transparency and predictability in your spending.

· Automatic Payments: Once you've set up Shop Pay Installments, payments will be automatically deducted from your chosen payment method at two-week intervals. No need to manually track due dates.

· Secure Transactions: Shop Pay prioritizes the security of your transactions. Your payment information is encrypted, providing a secure and trustworthy payment experience.

Please Note: Shop Pay Installments may not be available in all regions and is subject to change. By selecting Shop Pay Installments as your payment method, you agree to the terms and conditions associated with Shop Pay. If you have any questions or concerns specific to Shop Pay Installments, please reach out to Shop Pay's customer support for assistance.

Brazil Payment Methods

· Boleto: Choose Boleto for a popular payment method in Brazil, allowing payment via bank transfer or at authorized locations.

· dLocal: Securely pay using dLocal, a payment platform that supports various local payment methods in Brazil.

· PIX: Make instant payments using PIX, a fast and widely used payment method in Brazil.

· Payssion: Explore Payssion for a wide range of payment options catering to the Brazilian market.

Important Notes

· For credit card payments, please ensure that your billing information matches the details associated with your credit card.

· GEEKPORTER reserves the right to decline or cancel orders in the event of payment authorization issues.

· Payment method availability may vary by region and is subject to change.

If you purchased our Worry-Free Purchase shipping insurance, you can file a claim for package damage, shipment delays, or parcel loss during the shipping process by following the steps below. If you did not select Worry-Free Purchase, please contact customer service for assistance with any issues.

Where to Submit a Claim Request with Worry-Free Purchase

You can access Seel Resolution Center to submit a claim request from either the tracking page in store, or the policy confirmation email:

GEEKPORTER Tracking Page: https://GEEKPORTER.com/apps/track-my-order

1. Find the protected order

2. Click on the section

3. Click "Report an issue", and you will be redirected to Seel Resolution Center.

Policy confirmation email sent by Seel:

The link toward Seel Resolution Center is embedded in the confirmation email. 

You can also directly visit https://resolve.seel.com/17track to access the Resolution Center. In that case, you'll need to manually fill in your email address and Worry-Free Purchase policy ID (or order ID) to log in to the  Resolution Center before you can file a claim.

How to Submit a Claim Request with Worry-Free Purchase

Log in Seel Resolution Center 

If you access Seel Resolution Center from the tracking page in-store, or the confirmation email, the log in info will be automatically populated.

If you visit https://resolve.seel.com/17track directly , you'll need to manually fill in the info.

After logging in, choose the issue type

Flow of submitting a claim for delay

Flow of submitting a claim for damage 

To file a claim for damage, you need to upload photos as proof of damage. You can read the help article via the link if you have questions about what to upload. You can also leave comments or notes if necessary.

Flow of submitting a claim for loss

You may upload the supporting docs based on what they have, and leave notes or comments if necessary.

Supporting Docs Required to Qualify for a Claim 

Supporting Docs Required for a Claim of Damage:

When the item(s)  are damaged during transit,  we need to evaluate the nature, cause, and impact of the damage. To file and qualify for a claim of damage, the following supporting documents are required :

· Clear photo(s) of the carrier packaging and product package (if applicable)

· Clear photo(s ) of how the item(s ) are damaged.

Here are some examples:

(carrier package damaged)

(product package damaged, liquid leaked)

The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value,  depending on how the damage affects the usability of the item(s).

Note that damage in packaging without affecting the item(s) inside,  and clear pre-shipment item defects (eg,  loose threads) are not covered.

The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.

Supporting Docs Required for a Claim of Loss:

· A. If the shipment is marked by the carrier as "lost", or domestic shipments that haven't shown a "delivery" scan 30 days after shipment (or international shipment that hasn't shown a "delivery" scan 60 days after shipment), you don’t need to provide any additional proof.

· B. If the shipment has shown a "delivery" scan but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:

· Police report

· Security footage

· Carrier letter

· Written documentation from an authority/leasing office detailing the incident 

**  For scenario B, if this is the first occurrence of such a situation with your package, Seel will provide compensation without requiring any supporting documents.  However,  if the same situation occurs again, supporting documents will be mandatory.

Supporting Docs Required for a Claim of Delay

No supporting docs are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.

Payout Option

Seel supports payout in one of the following four options.

1. PayPal: Supports multi-currency transfers.  Funds arrive instantly once the claim is approved.  

2. Venmo: Supports USD transfers, funds arrive instantly once the claim is approved.

3. Direct deposit: Supports USD transfers via US bank account ACH transfer, which takes 1-3 business days to arrive. This option is only available for transactions in USD.

4. Tremendous: you will receive their payout in the form of a virtual visa card.

You can choose how you like to receive your payout in the last step of claim submission.

Delta Series has undergone several iterations over time. Some older versions require drivers, whereas newer versions do not. If you have an older model, you may need to install the appropriate drivers for it to function correctly. Please refer to below table:

ModelVersionDriver FreeDriver DownloadDeltaM156E15✅/M156E14❌DownloadhereM156E11❌DownloadhereDelta LiteM156F25✅/M156F12❌Build-in or downloadhereM156F11❌Build-in or downloadhereDelta MaxM185E11✅/M185F11❌Build-inDelta Pro Touch/✅/Delta Max Pro Touch/✅/

Need Driver:

• Delta version: M156E11, M156E14 (Driver download here)
• Delta Lite version: M156F11, M156F12 (Driver build-in or download here). These two versions come with a built-in driver stored inside the monitor. Normally, the driver should auto-load when connected correctly. However, in some situations, users might experience issues that prevent the driver from loading properly, such as:
• Delta Max version: M185F11 (Driver build-in).

Driver Free:

• Delta version: M156E15
• Delta Lite version: M156F25
• Delta Max version: M185E11
• Delta Pro Touch & Touch Max

Please refer below setting guide:

Can I make two screens in to one Large Screen?

For MacOS: Yes, choose No Mirror Display in Macbook and choose Link Mode in Delta, dispaly as AB

For Windows: Yes, choose Extend Mode in laptop and choose Link Mode in Delta, dispaly as AB

Can I have two screens showing different contents?

For MacOS: No, only using the two screens as one large screen, dispaly as AB

For Windows: Yes, you can choose Extend Mode in laptop and choose Extend Mode in Delta, display as ABC

Where can I download the Driver?

Please refer below:

ModelVersionDriver DownloadDeltaM156E14DownloadhereM156E11DownloadhereDelta LiteM156F12Build-in or download hereM156F11Build-inor downloadhereDelta MaxM185F11Build-in

For versions that need Driver Download

please click the link download from the DisplayLink site and follow the installation.

For versions with Build-In Driver

The driver will be automatically recognized as a new removable disk named USBDISPLAY within 10 seconds after Delta connects to your laptop. There are two drivers, one for Windows and one for MacOS. Double-click to install. If you are using HDMI connection, kindly use UBS-A to USB-C cable to connect from the USB 3.0 port on your laptop to the USB-C port on Delta.

How do I Reload the driver or disk?

For Windows, find the "Macrosilicon USB Display" process in the task manager and end it. Disconnect then connect Delta again.

For MacOS, uninstall the driver, disconnect, and connect Delta again.

What if I can't find the driver after installing on Macbook?

Option 1: Download new driver 

Download new driver here and install.

Option 2: Use Terminal to uninstall:

• Open Terminal;
• Enter "ls /usr/local/bin/" and press Enter to confirm that the directory contains the "usbdisplay_uninstall" (or one containing the "uninstall" character) program;
• Enter “/usr/local/bin/usbdisplay_uninstall” and press Enter to run the uninstaller;
• Enter the password, wait for the uninstallation to complete, and restart.

Option 3: Use Finder to run the uninstaller:

• Open Finder;
• Open the "usr/local/bin/" folder, find the "usbdisplay_uninstall" (or one containing the "uninstall" character) program in this directory, and run it;
• Enter the password, wait for the uninstallation to complete, and restart.

Most upper screen not display issues are typically due to driver installation problems. Please follow the steps below to troubleshoot, which should take approximately 5-10 minutes. Thank you for your patience and time. 

For Windows user:

1. Check if the driver is running properly

• Check in the task manager if the process "Macrosilicon USB Display" is functioning as below. If you can't find it, means driver install fail, kindly refer to driver installing again.

• If it has been installed correctly, please manually find and start it in the system program list. For the problem of driver self-starting, please refer to the solution to the problem of "Windows system driver does not start automatically".

2. Check whether the driver is loaded successfully

If you see below symbol on the driver in Device Manager, means it's not loaded successfully and need a update:

Follow below steps:

• Right-click (or long press) USB Video;
• Select "Update Driver";

• Choose manual update and select the driver in Delta. The default installation path is "C:\Program Files\Win USB Display"
• The following pops up means the installation is successful.

3. Check if virtual graphics card MS Idd Device exists

Confirm whether the MS Idd Device virtual graphics card exists in the device manager. For the correct status, refer to the figure below:

For MacOS user:

Versions after MacOS 10.15 require users to authorize the "Screen Recording" permission in order for the corresponding device to obtain the screen content. To enable Screen Recording, follow these steps:

• Open System Preferences from the Apple menu;
• Select Security and Privacy;
• Select the Privacy tab;
• Click Lock to make changes;
• Follow the prompts to enter the password and allow changes;
• Click the checkbox next to MacUsbDisplay
• Click Lock again to save changes;
• Click Exit now

If there is still no output after turning on the recording permission, and you are still prompted to turn on the screen recording permission after restarting, please first remove the program recording permission that contains the word "usbdisplay", then restart the system and add it again.

When using HDMI connection

In some case when connect Delta by HDMI cable, a USB-A to USB-C cable is also needed to connect your laptop to the upper screen

When using DP to USB-C cable

Some Delta model does not support DP to USB-C cables

Laptops

USB-C to USB-C

If connecting to a laptop using USB-C with one cable, ensure that you have a Thunderbolt 3 / 4, or Full Feature USB-C (3.1 or later) port with DP 1.4 and PD power delivery. Some laptops use USB-C only for high-speed charging (Power Delivery--PD) but no video output (DisplayPort--DP), check with your laptop provider for details or check this site www.epey.com for reference. You might need Google to help you translate because it's a Turkish site. 

Search your model and find Connection & Interfaces in the specification. If you can find USB 3.0, DisplayPort 1.4, and Power Delivery, then your laptop should be compatible.

As USB 3.0 is renamed several times, you might be confused when it says USB 3.2 Gen 1. Here is a chart to help you understand better and make sure you have at least USB 3.0.

Name

New Name

Latest Name

USB 3.0

USB 3.1 Gen 1

USB 3.2 Gen 1

USB 3.1

USB 3.1 Gen 2

USB 3.2 Gen 2

USB 3.2

USB 3.2 Gen 2x2

Besides USB 3.0, there is a newer version called USB4 now. We have focused on the final names of each version and highlighted their key differences—specifically, the data transfer rates.

Standard Name

Transfer Rate

USB 3.2 Gen1

5 Gbps

USB 3.2 Gen2

10 Gbps

USB 3.2 Gen2x2

20 Gbps

USB4

20/40 Gbps

Most modern portable monitors come with a USB-C to USB-C cable. Make sure to plug it into the right Type-C port on the monitor, as some ports might only provide power and are labeled as PD ports.

If you’ve connected everything correctly and your laptop supports Thunderbolt 3.0 or newer, but the power indicator on the portable monitor is green and you still see the "No Signal" message, it's time to  check for other issues.

Mini HDMI, HDMI, or DisplayPort

If your laptop doesn’t have any extra USB-C ports to connect to the monitor, or if the USB-C connection isn’t working, you can try using the Mini HDMI, HDMI, or mini DisplayPort on your laptop, as these can also transmit video signals. The port you choose will depend on your monitor. If you still see 'No Signal' after connecting with any of these ports, you can try to use a new cable. When that doesn’t help, ask the retailer for help.

Computers

Many users are using the second external screen with computers or PCs. If the device is not yet upgraded to an HDMI port for video output, they need to convert VGA or DVI to HDMI. If that's the case, ensure your adapter can support VGA to HDMI compatibility because some adapters offer only one-way connectivity, HDMI to VGA. Besides, You should buy the "VGA to HDMI Converter with Audio", to avoid the display showing only video without any sound. However, since 2008, most desktop consoles and graphics cards have supported HDMI ports. Therefore, only a small number of people need to consider purchasing the aforementioned accessories in order to connect the monitor.

The reason for converting VGA or DVI to HDMI is that the first two only support video transmission, while HDMI also carries audio. Plus, HDMI can handle 4K high-definition video. The table below highlights the key differences between these three interfaces.

Abbreviation

Full Name

Signal Type

Max Resolution

Audio

Connector Shape

VGA

Video Graphics Array

Analog

1920x1200 (WUXGA)

No

15-pin D-shape

DVI

Digital Visual Interface

Digital & Analog

2560x1600 (Dual-Link)

No

24 or 29-pin rectangular

HDMI

High-Definition Multimedia Interface

Digital

4K (HDMI 1.4+)

Yes

19-pin flat rectangular

Gaming Consoles

The Nintendo Switch, Steam Deck, and ROG Ally, utilize USB-C, providing great versatility for connecting to monitors. In addition, Nintendo Switch also use HDMI when docked. You may also face the "No Signal" message when trying to connect your portable screen display to a Nintendo Switch console via a USB-C to USB-C cable. In such a case, ensure the monitor is powered via the Switch charger rather than the monitor's charger. If you want a more stable connection, you may use the HDMI port of the Switch dock. For best results, ensure all cables are in good condition and that the correct input source is selected on your monitor. 

Besides  the Nintendo Switch, the PlayStation 4 and 5, Xbox One and Series X/S (when docked) also use HDMI.

USB-C Port Compatibility

Most modern smartphones have USB-C ports, but few of them have video output functions. Phone brands that have upgraded the Type-C port to Full Feature function are mostly found in the Samsung Galaxy series, iPhone 15 series, and Honor Magic series. To confirm if you phone is in the list, ask your phone provider or check this site www.epey.com for reference.

Search your model and and look into Other Links in specification page, confirm your phone has USB 3.0 and DisplayPort. Besides, make sure the OS version is Android 10 or later, than your mobile phone should be compatible.

Desktop Mode

Now we can confirm that your phone can mirror to the monitor. However, when it comes to Desktop Mode, not all mobile brands build the lapdock operation system like Samsung Dex. You can click on this table (List of Smartphones with DisplayPort Alt Mode) to know more about this topic. 

You can also go to the website www.epey.com, change the language to what you need, and filter for phones that have DisplayPort, Android 10 or above, and USB 3.0 or higher. Feel free to check out the screenshot below for reference.

3 IN 1 HDMI Adapter Cable

If your phone is not in the list, use this cable can also mirror your phone to the monitor. But keep in mind that this method is only for mirroring your screen, so it won't let you extend it. 

You can connect your smartphone to the monitor by following these steps.

1. Connect the monitor to power (if not battery-powered).
2. Use the 3-in-1 adapter to connect your phone.
3. Power the adapter via USB.
4. Android: scan the QR code to pair. (iPhones connect directly.)
5. The phone's display should now appear on the monitor.

After scanning the QR code and downloading the mirroring software on your Android device, you may also need to follow the instructions in the image below. For more information on how to do this, check out Method 2 in this article.

Insufficient Power Supply

There is a limit power output for smartphones. For moniotrs with larger screen size like 22 inche, higher resolution like 4K or refresh rate, it always need more power input. Power up the monitor with the power socket include in the package or use a PD power bank.  To charge your portable monitor, choose a power bank that supports the PD Protocol Type. Lower-wattage banks may only support PD 1.0 or 2.0, which might not be enough. Check the table for outputs and protocols. Select a bank with a rating equal to or higher than your monitor's charger, such as 65W or more if your charger is 65W.

Power Output

PD Protocol Type

5W - 10W

PD 1.0 / PD 2.0

10W - 18W

PD 2.0 / PD 3.0

18W - 30W

PD 2.0 / PD 3.0

30W - 60W

PD 3.0

60W and above

PD 3.0

Game consoles can connect to portable monitors using HDMI and USB-C ports, but not all of them support both options. This means there are some technical limitations when hooking up your portable monitor. If a console's HDMI port is HDMI 1.4 or higher, it should work fine. Some consoles even need a dock for HDMI connections. And while a few can cast directly using USB-C to USB-C, the USB-C port needs to support DisplayPort Alt Mode for that to work. 

Interface

Common Devices

HDMI

(HDMI 1.4, HDMI 2.0, HDMI 2.1)

PlayStation 4/5

Xbox One/Series X/S

Nintendo Switch (via dock)

Steam deck

ROG Ally

USB-C

[USB-C 2.0/3.2 Gen 2 or later (via DisplayPort Alt Mode)]

Nintendo Switch

Steam deck

ROG Ally

Generic Troubleshooting

HDMI Troubeshooting

Check the Protocols of HDMI

As mentioned earlier, HDMI should be at least version 1.4. You can go to the console's website to check if the HDMI port of the product meets HDMI version 1.4 or above. Otherwise, all of the subsequent checks will be in vain.

Check the HDMI Cable and Ports Physically

Remove the HDMI cable from both the gaming console and the monitor, and use a flashlight to check inside both ports for any bent pins. Meeting the bent pins in the HDMI port, you might see a "No Signal" message or a blank screen. In this case, unplug the monitor or gaming console from the wall and gently push the bent pins back into place using a flat screwdriver.

Try Switching the ends of the HDMI Cable

This method is the experience of many users. This method helps fix problems with a loose HDMI connection.

Try a Different HDMI Cable

HDMI cables can sometimes have issues, so if you have another one available, consider swapping it out with the current cable.

USB-C Problem Solving

Check the Protocols of USB-C

Connect your console to the display using a USB connection. You should make sure the USB port is at least USB-C 2.0 or 3.2 Gen 2 and that it supports DisplayPort Alt Mode.

Other Situations

Besides checking for incompatible port protocols, you can also try the following troubleshooting methods.

1. The USB connection cable might not be plugged in all the way, or it could be loose or not making a good connection.
2. Most modern portable monitors usually come with a USB-C to USB-C cable. Make sure to connect it to the right Type-C port on the monitor, as some ports are designated for power only and are labeled as PD ports.

Specific Troubleshooting

PlayStation 4

Press and hold the power button on your PS4 for seven seconds until you hear a second beep. If you see "No Signal," "Weak Signal," or a blank screen, check your resolution settings.

1. Press and hold the power button again until the PS4 restarts, lifting your finger after the second beep.
2. Use a USB cable to connect your controller to the PS4.
3. Press the PS4 button on the controller to bring up the menu.
4. Select "Change Resolution" (the second option) and press X.
5. Press X again to restart your PS4.
6. Select a resolution, keeping it compatible with your monitor (e.g. 720p for a 720p monitor).
7. Press X to confirm. You should now be able to play your PS4.

Nintendo Switch

When you dock your Nintendo Switch, the LCD screen turns off, and what you were playing shows up on the monitor.

If you see a white screen or no image in monitor mode, try these steps.

1. Unplug all cables from the dock.
2. Disconnect the power adapter from the console and the outlet for about 30 seconds. Make sure you’re using the original Nintendo Switch power adapter (model HAC-002) and check for any damage.
3. Take the Switch out of the dock, plug the power adapter back into it, and connect it to the outlet.
4. Make sure your console is updated. If it is, hold the power button for three seconds to restart it, then go to "Power Options" and choose "Restart."
5. Check that you’re using the original Nintendo Switch dock (model HAC-007). If you’re using a third-party dock, try switching to the original.
6. Connect the power adapter to the dock and plug it directly into the outlet. Then, connect the HDMI cable from the dock to the monitor.
7. Turn on the monitor and dock your console, ensuring it faces the same direction as the front of the dock.
8. If the LED on the dock lights up but you still don’t see anything, try these:

Steam deck

Updating Your Dock's Firmware

To make sure your dock is running the latest firmware, you might want to try a full reset. Here's how to do it.

1. Plug the power cable and your Deck into the dock.
2. Restart your Deck.
3. Disconnect both the Deck and the power cable from the dock.
4. Wait for about 10 seconds, then plug them back in.

This should initiate the firmware update. If it doesn't, reconnect the Deck and the power cable to the dock. Then, unplug the power cable from the dock, which might help initiate the update.

Compatibility with Third-Party Docks and Hubs

Most compliant USB-C hubs and docks work great with the Steam Deck. Thunderbolt and DisplayLink docks may also work but they aren't officially supported.

For powering the Steam Deck, make sure your dock or hub supports USB-C Power Delivery (PD). Some docks might reserve a bit of power for other devices, which could trigger a "charger speed too slow" warning.

Monitor Settings Tips

Avoid using passive cable adapters like DisplayPort™ to HDMI as they might cause issues. Instead, stick with active cables or adapters.

Also, when you connect a cable to a monitor, your Deck's screen will go black, which is normal in "game mode." Currently, the only way to enable dual or multiple displays is by rebooting into desktop mode.

If your Deck doesn't go black when connecting an external monitor, try resetting it (see below). If it still doesn't detect the monitor, unplug and replug the cable, try a different input port, or test with a new cable since these can sometimes fail.

You can also try another source or dock like a laptop or tablet with a monitor output.

If you have multiple monitor cables, try those as well. Just remember a cable that works in one setup might not work in another due to differences in data rates, color depth, resolution, and refresh rates. This is especially true for high-resolution or high-refresh-rate setups. It's best to use compliant DP1.4 and HDMI2.0+ cables for the best compatibility.

In the Steam Deck UI, you can change the resolution and refresh rate by going to "Steam" > "Display." If lower settings display correctly, your dock, cable, or monitor might not support the mode you're trying to use.

Resetting Your Dock

If you think your dock needs a reset, just unplug the Deck and the dock completely including the power and display cables, and then plug everything back in. Keep in mind that even if you unplug the dock's power, it will still draw power from the Steam Deck, so make sure to disconnect both for a full reset.

ROG Ally

The dock connects the ROG Ally to the monitor, but if you run into a black screen when the HDMI cable is plugged in, here are two ways to fix it.

1. Open Device Manager and uninstall the external monitor. Restart your device, but if the display is still blank, uninstall the graphics card and restart again. This should help the external display show up.
2. Press M1 + X to enable mirrored display, then turn off mirroring and turn it back on. If it doesn’t work right away, try pressing those buttons a few more times.

Extend or Duplicate screen for Windows

Before adjusting the settings for your external displays, ensure that everything is connected correctly. Here are some steps you can follow:

1. Make sure your cables (HDMI/USB-C) are securely connected to your PC or dock.
2. Check for Windows updates. To do this, click on Start, then search for Settings. 

• Windows 11: Select Settings > Windows Update > Check for updates. 
• Windows 10: Select Settings > > Update & Security> Windows Update > Check for updates. 

Here’s a quick guide to set up multiple displays (Windows 11):

Detect Your Displays

If a connected display isn't showing, click Start, search for Settings, and go to System > Display > Multiple displays > Detect.

For Windows 10: select Start  > Settings  > System > Display > Rearrange your displays, then select Detect. 

Identify Your Displays

Click Identify in the Display settings to see which number corresponds to each screen.

Arrange Your Displays

Drag and rearrange the displays in the settings to match your physical setup. Click Apply when done.

Choose Your Display Option

Press the Windows logo key + P and select one of the following:

• PC screen only: Use one display.
• Duplicate: Mirror all displays.
• Extend: Spread your desktop across screens.
• Second screen only: Use the second display exclusively.

Adjust Display Options

In Settings > System > Display, you can modify resolution and orientation settings as needed.

Extend or Mirror screen for Mac OS

1. On your Mac, open Apple menu > System Settings, then select Displays. 

2. Click your display's name, then choose an option from the “Use as” menu. 

Note: If you have a Mac laptop or iMac, you'll need to connect an external display to access these options. For devices without a built-in display, like a Mac mini or Mac Studio, you must connect multiple displays to see these settings.

3. To mirror displays, set all to extended desktop, hold the Option key, and drag one display icon onto another.

How to distinguish between 1, 2 and 3 screens

Click on Start, then go to System, and select Settings. From there, choose Extended Mode and click on Identify. At this point, all three monitors will show big numbers to let you know which screen is which.

The scaling between different monitors

If you find yourself in any of these situations.

1. You've just set up dual monitors, but they have different resolutions.
2. You're using a main screen alongside a portable screen, and their sizes are quite different.
3. Dragging windows between screens feels awkward because of the scaling.

Then keep reading! We'll help you tackle those frustrating window scaling issues caused by differences in resolution and size.

1. Misalignment of Display Windows with the Same Size but Different Resolutions

Let's look at a dual-screen setup with a 27-inch 4K monitor and a 1080P screen. 

Here's how to align them properly.

1. Open the NVIDIA Control Panel and click on "Change Resolution".
2. Select your 1080P secondary screen.
3. Click on "Customize" to set a custom resolution.
4. Set the horizontal pixels to 3840 and the vertical pixels to 2160.
5. Click "Test", then "OK" to save the new virtual resolution for your 1080P screen.
6. Finally, go to your computer's "Display Settings" and change the resolution of the secondary screen to 3840x2160. 

This will give you a seamless cross-screen experience without any scaling issues.

2. Different Sizes and Resolutions but Proportionally Scaled Monitors

Now, let's tackle a setup with a 27-inch 4K monitor and a 14-inch 2K monitor. 

In this case, we need a quick calculation.

1. First, we need to calculate the PPI (Pixels Per Inch) for both screens using the formula:

PPI=√(X²+ Y²) / Z

X is the horizontal pixel count, Y is the vertical pixel count, and Z is the screen size.

2. For the 27-inch 4K (3840x2160), the PPI is approximately 163.17.

For the 14-inch 2K (2560x1440), the PPI is around 209.8.

3. Next, divide the PPI of the main screen by that of the secondary screen:

163.17/209.8≈0.7777

4. Now, calculate the resolution you need for the secondary screen:

• Horizontal:  2560×0.7777≈1991
• Vertical:  1440×0.7777≈1120

5. Return to the NVIDIA Control Panel, set the secondary screen's resolution to 1991x1120, and adjust your display settings. This will ensure your windows drag smoothly across both screens without any noticeable scaling.

By following these steps, you'll have a perfectly aligned multi-monitor setup!

Why is my 144Hz/120Hz/100Hz monitor stuck at 60Hz? Is this problem caused by hardware or software? What should I do to fix it? This article will clear up your doubts and provide you with the perfect solution.

Why Can't My Monitor Run at 144Hz/120Hz/100Hz?

The Reasons

If your monitor isn't reaching high refresh rates like 144H / 120Hz / 100Hz, there could be a few reasons for this:

• System incompatibility
• Incorrect cables not being used
• Monitor settings not adjusted to the required resolution
• Drivers not updated
• Portable monitor lacking external power

What Should I Do?

Check System Compatibility

First, ensure your device like a laptop, game console, etc., supports 2K resolution and has the necessary ports to connect to the display. You can check the product's official website or manual to see if it has a 2k resolution. 

Generally speaking, many computers with integrated graphics can reach 2K at 60Hz/100Hz. But, to achieve resolutions above 2K at 120Hz, a computer with a dedicated graphics card is generally required. You can check if your computer has a dedicated graphics card by following these steps.

1. Right-click on the desktop.
2. Select Display settings or Display adapter properties.
3. Open Device Manager.
4. Expand Display adapters.
5. Check for the professional graphics card name.

You can check your HDMI and USB-C ports for compliance. 

1. HDMI : supports up to 2560x1440 at 144Hz and 2560x1600 at 120Hz
2. USB-C: goes up to 2560x1600 at 144Hz

Use the Right Cables

1. Use high-quality cables like DisplayPort or HDMI 2.0 to connect the monitor to your device, ensuring proper transmission of high-resolution and high-refresh-rate signals. 
2. The cables with the monitor meet the highest output requirements, and you should not arbitrarily change them.

Adjust Display Settings

1. Some devices might not automatically set the optimal resolution and refresh rate. You may need to manually set the display resolution to 2K (2560x1600) and the refresh rate to 144Hz for the smoothest experience. 
2. Enable Adaptive Sync (if available): If your monitor and device support technologies like AMD FreeSync, enable them to reduce screen tearing and enhance gaming performance. 
3. FreeSync typically requires settings above 60Hz. If set to 30Hz, display issues may occur.

Keep Drivers Updated

Install your device's latest graphics card drivers to ensure compatibility and optimal performance with the 2K 144Hz display.

Provide Sufficient Power

Some portable monitors may require an external power source for optimal performance. Please ensure the monitor is connected to a power outlet or the battery is adequately charged.

Why Can't I Select 120Hz or 2K/1440p When Connecting Xbox/PS4/PS5 to My Monitor?

The Reasons

Because monitors with a refresh rate above 120Hz must load games running at 120Hz or higher to display that refresh rate when connected to PS5 or Xbox Series X/S. This is how to enable 120Hz. It's due to the console's settings.

How to Set Refresh Rate to 144HZ or 2K/1440p?

Steps to Set 120Hz:

1. On your console, go to Home.
2. Navigate to Settings → General → TV & Display Options.
3. Select Video Fidelity and Overscan.
4. Under Display, set it to Auto-Detect.
5. Go back to Display Options and choose 120Hz for the refresh rate.

Note: If the game doesn’t support 120Hz, the console will default to 60Hz, even if the monitor is capable of higher refresh rates (especially on Xbox Series X/S).

Steps to Set 2K/1440p:

1. Go to the console's Home screen.
2. Open Settings → General → TV & Display Options.
3. Navigate to Video Fidelity and Overscan.
4. Under Display, set to Auto-Detect.
5. Go back to Display Options and select 1440p.

These settings allow the monitor to display the selected refresh rate and resolution, provided the console and game support them.

The Reason

1. The monitor is not connected to a power source.
2. The confirmation button was not pressed after setting the brightness.
3. The low-power mode is not disabled.
4. HDR is not turned off on the MacBook.

What Should I Do?

Monitor Connection to Power 

Regardless of whether the monitor uses HDMI or USB-C for signal transmission, the PD interface of the monitor must be connected to a power source when adjusting settings. Otherwise, adjustments may fail, especially with high-power monitors. For example, with monitors over 2K, if you connect the laptop only via a USB-C cable without an additional power source, your brightness settings may not be saved. This is because the monitor is set to prioritize normal display functionality when USB-C power is insufficient to prevent a black screen.

Press the Confirm Button After Setting the Menu 

If you adjust the brightness but forget to save it, your settings will not be saved automatically. Therefore, you need to press the confirm button for the adjustments to take effect.

Disable Low Power Mode

For monitors with a low power sub-menu, you need to enter the menu and disable low power mode before adjusting the brightness to successfully save your settings.

Disable HDR on MacBook 

Sometimes, a MacBook may experience low brightness due to HDR being automatically enabled. You can try turning off the HDR on your laptop and then turning it back on. The steps to turn off HDR on a MacBook are:

1. Click the Apple icon in the top left corner.
2. Select System Settings (or System Preferences).
3. Go to Displays.
4. If your monitor supports HDR, uncheck the HDR option.

However, after turning off HDR, some users might run into new issues and find themselves asking, "Why is my monitor so bright when HDR is off?" You could be facing one of several scenarios. But don't worry, we’ll share some helpful solutions to get things back on track.

• Brightness Settings Too High

Your brightness might be set excessively high, especially if it was adjusted for HDR. Reduce brightness in the monitor's on-screen menu (OSD).

• Automatic Brightness Adjustments

MacOS may automatically adjust brightness, keeping it high even when HDR is off. You can click on System Preferences > Displays, and disable the “Automatically adjust brightness” option.

• High Contrast Settings

Elevated contrast and gamma settings can affect perceived brightness. You can adjust contrast ettings in your monitor's menu.

Why Do Colors Look Different on Monitors and a Connected Device?

If you notice color differences between your monitor and your computer’s built-in display, don’t worry. This happens because each display uses different panels with varying color gamuts, color temperatures, brightness levels, and contrast ratios. 

Your monitor will already be calibrated to its optimal settings when you get it. However, you can still adjust the brightness and color temperature based on your environment and personal preferences. Alternatively, try manually calibrating the monitor’s colors to minimize color discrepancies without a color calibrator.

What Should I Do?

When there is a noticeable color discrepancy between your laptop and monitor, you can use your eyes as a reference and manually adjust the color temperature and RGB settings to reduce the color discrepancy with your laptop.

The easiest way to align colors is by comparing the same desktop wallpaper on both screens and tweaking the settings bit by bit. Without a professional color calibrator, though, you'll need to rely on what looks comfortable to you. Achieving perfect color matching can be challenging since the color gamuts of laptops and monitors are usually different. For example, if your laptop uses DCI-P3 and your monitor only covers 72% of NTSC, the monitor's smaller gamut limits how accurately it can display certain colors. Even so, with some trial and error, you can follow basic color adjustment principles to get a closer match that works for your setup.

Adjusting the Color Temperature

The human eye is sensitive to color temperature. At higher temperatures (>6500K), images appear bluish and cool, while lower temperatures (<6500K) give a reddish or yellowish warm tone. Setting the temperature to 6500K makes whites look clean and natural, avoiding a blue or yellow cast.

Adjusting Contrast

Low contrast makes colors look dull, so increasing it helps them pop. Brighter screens enhance color vibrancy, but too much brightness can wash out colors. Keeping brightness at 50-70% ensures a good balance.

Choose a Stable Lighting Environment

When calibrating in a dark environment, colors often appear more saturated, making calibration in a stable lighting environment more reliable. It is advisable to use neutral or natural light sources (white light) and to avoid colored ambient lighting (such as warm yellow lights).

Choose a Professional Color Calibration Chart

You can download the following images or simply scroll through the article page. Open the same image on both the laptop and the monitor for color comparison. And then adjust the monitor's  RGB, reducing the color difference. Here are some simple tips for calibrating your monitor's color.

• Use Black-and-White Photos for Color Calibration

If the black-and-white image shows color shifts (such as a bluish or yellowish tint), it indicates an imbalance in the RGB channels.

• Alternate Between Near and Far Observation

Observe the screen from both close and distant perspectives to ensure the colors remain consistent regardless of distance. Viewing from too far away may result in red or blue color shifts.

• Adjust Specific Colors for Calibration

If the image appears cool or bluish, reduce the blue channel or increase the red and green.

If the image looks warm or yellowish, lower the red channel and slightly increase the blue.

To make HDR work, both your monitor and computer need to have HDR turned on. If only one of them is set to HDR, the colors on the monitor might get messed up, often looking gray.

Enable HDR on Your Monitor

1. Press the menu button on your monitor.

2. Find Color or Display settings.

3. Look for HDR and switch it On/Auto (some monitors turn HDR on automatically).

Turn On HDR on a Windows PC

1. Make sure both your monitor and graphics card support HDR.

2. Use HDMI 2.0/2.1 or DisplayPort 1.4. to connect the devices. 

3. Enable HDR in Windows Settings.

• Go to Settings > System > Display.
• If you have multiple monitors, select the one you want to adjust.
• Scroll down and turn on Use HDR.

4. Fine-Tune HDR Settings

• Click HDR Settings under the toggle to adjust brightness and color.

5. Keep Your Drivers Updated: Make sure your GPU drivers are up to date to avoid compatibility issues.

Turn On HDR on a macOS

1. Make Sure Your Mac and Monitor Support HDR.

2. Enable HDR

• Go to Apple Menu > System Settings > Displays.
• Select your monitor and turn HDR on.
• Adjust Brightness if Needed.

3. If HDR makes the screen dim, try adjusting the brightness manually. Some MacBooks automatically lower brightness with HDR on, but turning HDR off and back on might help.

The reason

Black bars or stretched images usually happen when a monitor with a different aspect ratio is connected to a device. For example, connecting a 16:10 monitor to a 16:9 laptop or console can cause these issues.

What Causes Monitor Black Bars?

Monitor Black Bars Appear with Fixed Aspect Ratios

If you connect a device with a fixed 16:9 aspect ratio (like a Nintendo Switch) to a 16:10 monitor that automatically detects aspect ratios, you’ll likely see black bars at the top and bottom (since 10 - 9 = 1). 

Extended Display and Video Playback Can Trigger Monitor Black Bars

When connecting a laptop in extended mode, if the input source is 16:9, black bars will appear, especially when playing videos with a fixed aspect ratio. 

What causes Image Stretching?

Most game consoles operate in 16:9. If you want to eliminate the black bars, you can manually adjust the aspect ratio to fill the 16:10 screen. However, this will stretch the image vertically (stretching 9 to 10), and unoptimized 16:10 monitors may force that stretch.

But if you're looking at documents, there won’t be any stretching since the computer automatically recognizes the resolution. In extended mode, the resolutions of the main and secondary displays typically don’t conflict.

What should I do?

Ignore the Black Bars

In fact, if you want to eliminate the monitor black bars, you will have to deal with image stretching which can't be solved. So it ultimately depends on your personal preference.  If you want to keep the original image quality of the game's screen ratio, the black border can't be removed. As you can see in the pictures below, it doesn't affect the gaming experience. 

The GEEKPORTER UGame K118 monitor connected to a Nintendo Switch

The GEEKPORTER UGame K118 monitor connected to a ROG Ally

Choose a Monitor with the Same Screen Ratio as the Console

You can choose a monitor with the same aspect ratio as the gaming console. This way, there will be no black bars or image stretching.

16:9 Gaming Consoles

You can choose these 16:9 monitors:

GEEKPORTER-Touch G16 - 60hz OLED

16:10 Gaming Consoles

You can choose these 16:10 monitors:

GGame-23.8 Inch 2.5K FreeSync Monitor 144Hz Gaming